🛠 Troubleshooting
Hello there! If you read this article, you're probably experiencing issues with Open Ticket.
Don't worry about it! This guide contains solutions to many common problems other people have had with Open Ticket.
If you still can't find anything useful in this guide, feel free to join our discord server for further assistance!
Troubleshooting
The ultimate place of finding solutions!
🛠 Troubleshooting
Unable to parse config ""..." error
This error is almost always produced when the JSON syntax is invalid.
Try checking your config files with a code editor for possible issues.
Failiure when loading general.json config.Cannot read property '...' of undefined error
Sometimes caused by invalid/uninstalled package versions. Try re-installing all npm packages.
Failed to load variables from discord.js because it wasn't installed.Syntax error: Unexpected token '?' error
This error is almost always produced when the node.js version is too low.
Try re-installing node.js v18 or above.
Open Ticket console on config failureUnexpected token ] in JSON at position ... error
This error is almost always produced when the JSON syntax is invalid.
Try checking your config files with a code editor for possible issues.
Open Ticket console on config failure💬 Discord Support
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