The Statistics Update​

Added a new /stats command, more HTML Transcript features and many new improvements & bug fixes.

Added:​

• stats command (global, ticket & user statistics)

Improved:​

• HTML transcripts can now have a custom favicon
• support for the CUSTOM bot status type
• ticket admins can now also use admin commands in their tickets
• updated README.md, CONTRIBUTING.md & SECURITY.md

Fixed:​

• axios dependabot alert (updated to 1.6.2)
• some emojis didn't display correctly in the HTML transcripts
• changed HTML transcript & livestatus API endpoints
• /reopen slash command could crash due to typo

Removed:​

nothing

Translation Update​

A small translation update!

Added:​

• Indonesian translation (by erxg)

Improved:​

• updated Czech translation (by spyeye_)

Fixed:​

nothing

Removed:​

nothing

Bug Fixes & QoL Update​

A small bugfix & quality-of-life update!

Added:​

• tried to add warning embeds for renaming a channel to much (discord ratelimit)
• open ticket v4 announcement in README.md

Improved:​

nothing

Fixed:​

• claim command via "!ticket claim" didn't work
• change command via "!ticket change " didn't work
• non-ticket options would appear in the id menu from the change command
• the help menu now doesn't appear anymore when running the claim, unclaim or change command without slash cmds.

Removed:​

nothing

Translation & Contribution Update​

A small translation + contributor update!

Added:​

• Hungarian translation
• better plugin error logging (by redactado)

Improved:​

nothing

Fixed:​

• very small bugs/typos

Removed:​

nothing

Quality Of Life & Translation Update​

A small quality-of-life & translation update!

Added:​

• Ukrainian translation (by anderskiy)
• Open Ticket is now compatible with the new discord username system

Improved:​

• updated Thai translation

Fixed:​

• fixed process.stdout.cursorTo is not a function
• fixed bug that didn't allow custom emoji's in ticket options
• fixed typos in README.md
• fixed bug at ticketOpener:230 => The reply to this interaction has not been sent or deferred

Removed:​

• removed the unused file OTWiki.png

HTML Transcripts v2 Update​

Finally! The HTML Transcripts v2 are ready for usage! With many new improvements to the transcript system, new translations, bug fixes and a lot more!

Added:​

• 🎉 HTML TRANSCRIPTS V2!!
• Thai translation (by Mods HD#0661)
• Norwegian translation (by NoOneNook#0266)
• Greek translation (by ꙅoᴎɒᎸɘƚꙅ#3744)
• customisable ticket message pings

Improved:​

• HTML Transcript ID's are now half the length of the previous ones
• Reduced the time to generate transcripts to 16sec
• updated german translation
• updated turkish translation
• updated README.md
• added extra translation credits in the JSON files
• updated discord.js to v14.11.0
• prepared bot for new discord usernames

Fixed:​

• fixed crash with axios GET request
• core/utils/lifeStatus.js => version is from now on not synced anymore with package.json
• fixed major hiddendata bug (replaced by new system)
• fixed Cannot read properties of undefined (reading 'forEach')

Removed:​

nothing

Bug Fixes Update​

A small bugfix update!

Added:​

nothing

Improved:​

nothing

Fixed:​

• fixed major bug that hidden data was visible because of discord updating their markdown rules.
• fixed typo that caused a message to not be an ephemeral msg.

Removed:​

nothing

Bug Fixes & QoL Update​

A small bugfix update with some quality-of-life features!

Added:​

• ability to add images to "messages"
• footers can have images now
• added readonly adminroles for tickets

Improved:​

• the claim button now also sends an embed

Fixed:​

• fixed major error: Interaction not identified when (un)claiming
• fixed bug channel.isTextBased()
• all buttons & slash commands now first send a deferReply before actually replying
• added lots of async, await for better error handling
• other small changes

Removed:​

nothing

Bug Fixes & QoL Update​

A small bugfix update with some quality-of-life features!

Added:​

• Slovenian translation

Improved:​

• errors in autoclose now have a better error handler
• corrupt database items now get deleted automatically

Fixed:​

• team members would disappear when re-opening a ticket
• fixed crash when some embeds couldn't generate for html transcripts
• fixed crash when creating a html transcript & the user already left the server
• claim buttons don't crash anymore
• you couldn't use dropdowns due to a typo
• users without the staff role could claim a ticket
• time delay from autoclose is now 2min instead of 2sec
• fixed autoclose crash when a channel wasn't found

Removed:​

nothing

Ticket Claiming & Autoclose Update​

Added a new ticket claiming system with the commands /claim and /unclaim. The autoclose system will handle inactive tickets from now on. Many changes in the backend, the ability to load your token from the ENV, more flags & so much more!

Added:​

• 🎉 ticket claiming
• 🎉 automatically close tickets when inactive (autoclose)
• load your token from the ENV (.env)
• liveStatus system + --localstatus & --noerrorupload flags
• added Polish translation
• added Turkish translation

Improved:​

• changed variable names in config.json
• slash commands are now enabled by default
• text transcripts don't say empty message when there are embeds
• dropdowns now have option descriptions
• added parameters to list when no parameter is given in /change & /message
• dynamicDB v2 has more options now!
• changed "Choose a category" to "Choose a ticket" in the messages

Fixed:​

• /change doesn't remove the creator from the ticket anymore
• other commands work again after /change
• dropdowns sometimes only had 4 options
• members can't delete a ticket anymore
• checker.js now also works for icons from buttons
• checker.js now detects if the options array is missing
• added deferReply for better answer rate

Removed:​

• removed translation duplicates
• removed old code & duplicates of the same embeds