Full Rewrite Update​

A full-rewrite of Open Ticket with many new improvements, additions, better stability and reduced bugs!

Added:​

• All code has been rewriten (now available in ./src/).
• Fully rewriten plugin system (advanced plugins).
• Modal questions (before ticket creation).
• Close with reason in all ticket actions (Close, Delete, Reopen, Claim, Pin, ...).
• Pin & unpin tickets (moves ticket to top of category).
• Blacklist users (disable ticket creation for specific users).
• Improved statistics (added more stats in the /stats command).
• 5x more customization (and even more with pugins).
• Autodelete functionality.
• Translated config checker for better user experience.
• Native Pterodactyl Panel support.
• Native Docker compatibility.
• The ability to choose a different suffix for tickets (username, userid, counter, random, ...)
• The ability to disable features like claiming, pinning & closing completely.
• The ability to retry creating a HTML Transcript when the bot fails to send it to the server.
• A documentation generator for the API using typedoc for the OT Docs repository.
• Progress bars for in the console (e.g. used in slash command registration).
• More than 7 new flags in the console for additional debugging purposes.
• A new livestatus system which will improve the communication ability.
• The --debug flag for additional debugging methods.
• /autodelete & /autoclose commands.
• /stats reset command.
• /blacklist command.
• /pin & /unpin command.
• /clear command (delete multiple tickets at the same time).

Improved:​

• Switched to Typescript which compiles to Javascript.
• config.json & transcriptconfig.json have been splitted into multiple files in ./config/.
  • Added general.json, questions.json, options.json, panels.json & transcripts.json.
• All databases are now stored in ./database/ instead of ./storage/.
• Rewrote the entire plugin system. OTv3 plugins are not compatible.
• The log file has been revamped and is now called otdebug.txt instead of openticketdebug.txt
  • Added improved timestamps & formatting for logs
  • The log file maximum size has been increased to 5000 lines.
  • Removed useless discord.js debug logs from the log file.
• Revamped config checker.
• Revamped panels & options.
• Revamped reaction role option.
• More embed/message customisation for ticket options & panels.
• Improved permissions system (fully customisable for each command).
• Improved contributing, security & issue templates.
• Improved README.md design.
• Improved startup time (decreased by 5 seconds).
• The database will now automatically clean itself when unused variables are found.
• Typescript interfaces & types for plugins.
• Typescript autocomplete ability for plugins using a special syntax.
• Made small improvements for Open Ticket deluxe edition.
• Improved response time from commands & buttons by reducing unnecessary code.
• Improved documentation for OTv4.
• Updated the startscreen which now displays even more information on startup.
• Updated all npm dependencies to the latest version.
• Improved metadata in all translation files.

Fixed:​

• Missing translations from OTv3.
• Compatibility with windows in certain situations.
• Some emoji's not being recognized by the config checker.
• Certain console flags not loading correctly.
• Slash commands glitching from time-to-time when updating the config.
• Typo's in README.md and other github related markdown files.
• Typo's in the original english translation of the bot.
• Tickets breaking when the linked option has been removed from the config.
• Certain limits on names, descriptions & titles of embeds, buttons & dropdowns.
• Slash command registration becoming stuck with a bad internet connection.
• HTML Transcripts slash command name source being deprecated.
• HTML Transcripts Member Not Found error.
• Ephemeral messages in discord.js now using flags instead of a separate property.
• Bot throwing Invalid Token error with valid discord tokens.
• Bot throwing Invalid Discord ... Id error with valid channel, user, category, ... id.
• The bot status displaying 2 times on discord mobile.
• Busy tickets are now resetted every time the bot restarts.
• DM's are now sent to the creator of the ticket instead of the user that used the button/command.
• Stats not being created due to async/promise issues in the database.
• A crash resulted by non-returning statements in button responders as a result of the verifybars.
• Decreased /clear speed to minimize discord & HTML Transcripts ratelimits.
• A ticket will from now on still work when the ticket message is accidentally deleted.

Removed:​

• Support for OTv3 tickets & buttons. Old buttons won't work anymore. Old Tickets can be migrated.
• Removed deprecated languages from OTv3.
• Ticket messages are not pinned anymore in the channel because this is not required anymore by the bot. (An optional version will still be added later)
• Unused data from the database/storage.
• The bot doesn't use the ticket message & channel name for data storage anymore.
• The dynamicdatabase system. It has now been replaced with database plugins.
• Support for OTv3 plugins. Join our discord server to help migrating them to OTv4.
• The extra api.json config file. It has now been replaced with defaults in the Open Discord API using plugins.

Translation Update​

A translation update with a small bug fix!

Added:​

nothing

Improved:​

• Updated discord.js to v14.17.2

Fixed:​

• discord.js PermissionOverwrites => Supplied parameter is not a User nor a Role.
• message "ephemeral" is deprecated warning.
• A few config checker typos.

Removed:​

nothing

Translation Update​

A translation update with a small bug fix!

Added:​

nothing

Improved:​

• updated hungarian translation (by kornel0706)
• updated turkish translation (by 0x15d3)
• updated portuguese translation (by quiradon)
• updated czech translation (by spyeye_)

Fixed:​

• fixed unknown interaction on ticket creation (in certain situations)

Removed:​

nothing

Translation & QoL Update​

A small translation update with some quality-of-life features!

Added:​

• Estonian translation (by iamnotmega)
• Japanese translation (by iamnotmega)
• Korean translation (by iamnotmega)
• Simplified Chinese translation (by iamnotmega)
• Traditional Chinese translation (by iamnotmega)
• Finnish translation (by iamnotmega)
• Swedish translation (by iamnotmega)
• Vietnamese translation (by iamnotmega)
• Official Open Ticket Tutorial

Improved:​

• Revamped README.md

Fixed:​

• deprecated emoji.url in HTML Transcript compiler

Removed:​

nothing

Bug Fix & QoL Update​

A small bug fix update with some quality-of-life features!

Added:​

• new html transcript endpoint

Improved:​

• updated README.md
• html transcript ratelimit renewal (increased to 20/min)

Fixed:​

• ticket message being edited instead of the ephemeral message
• fixed/increased length limit for config checker id's while inside an array

Removed:​

• the old transcript API endpoint is now deprecated & will be removed over 2 months
• the old logo.png file that has been sitting unused in the source code for over half a year

Translation & QoL Update​

A small translation update with some quality-of-life features!

Added:​

• added Bulgarian translation (by stragar)
• added Latvian translation (by ronalds1398)
• updated Thai translation (by modshd)
• Open Ticket now has sponsors!

Improved:​

• the claim button now has a 📌 emoji
• all users added to a ticket now receive the View Message History permission

Fixed:​

• ephemeral message on creation wouldn't work when using dropdowns
• fixed maxAmountOfTickets allowing 1 ticket above the limit
• fixed crash when maxAmountOfTickets was set to zero

Removed:​

nothing

Translation & QoL Update​

A small translation update with some quality-of-life features!

Added:​

• new Kurdish translation (by raze.hama)
• new Persian translation (by sasanwm)

Improved:​

• most embeds now use mentions instead of usernames
• closeMode now also affects reopening
• all links to the documentation have been updated (for new docs)
• HTML Transcripts now show display names instead of usernames
• example config role option has been renamed

Fixed:​

• readme typos
• increased config checker id length from 20 to 40
• api log system typo
• README.md copyright date outdated
• text transcripts wouldn't generate on HTML Transcript ratelimit
• the bot doesn't throw an error anymore when closing without permission

Removed:​

• npm cleardata script (outdated)

Translation & QoL Update​

A small translation update with some quality-of-life features!

Added:​

nothing

Improved:​

• updated Arabic translation (by deqressing)
• updated Czech translation (by spyeye_)

Fixed:​

• description being too long when dropdowns were enabled

Removed:​

• discontinued livestatus (automatic error report system)

Bug Fixes & QoL Update​

A small bug fix update with some quality-of-life features!

Added:​

• custom emoji support
• text transcripts now also get sent in DM
• new french translation (by tostam)

Improved:​

nothing

Fixed:​

• maxEventListeners warning on discord.js client
• token not loading correctly from .env file
• interaction hasn't been replied or deferred error on commands

Removed:​

nothing

Bug Fixes & Translations Update​

Fixed a small bug fix & added new translation!

Added:​

• missing translations from v3.5.0

Improved:​

nothing

Fixed:​

• color.toLowerCase() error when not specified

Removed:​

nothing