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🗺️ Public Roadmap

The Open Ticket Public Roadmap gives you a clear view of upcoming features, ongoing work, and future plans. We aim to implement every feature request, as long as it's viable and useful.

If a request is too specific or too large, we try make it available through plugins instead.

Open Ticket has always been built on the idea of being the most advanced Discord ticket bot ever, and we continue to push that goal forward with every update. 🚀

Public Roadmap

The future of Open Ticket

Not all listed ideas on the roadmap will be implemented in the bot. Some of them will be concepts forever or might eventually be removed. Also note that this is not the full roadmap. There's also a private roadmap which contains even more features & details.

If you ever have a suggestion, feel free to post it in our discord server!

🟢 Small Ideas​

💡 Features​

  • Remote Opening - Open a ticket for another user using /ticket <user>.
  • Reopen Autoclose - Disable autoclose when the ticket got reopened.
  • Custom status state - Set the "state" text of the custom status.
  • Timed Blacklist - Blacklist someone temporarily for a few hours.
  • More Stats - Yep, even more statistics.
    • (messages,files,DM's,...) count
    • logs created
    • currently (open, closed, claimed, pinned) tickets
    • ticket volume
    • response time
    • resolution time (when closed)
    • average tickets per user
    • total system uptime
    • ticket duration
  • Claim remove admins - removeAdminsOnClaim option to remove all other admins when a ticket is claimed.
    • allow global admin read
    • allow global admin write
    • allow ticket admin read
    • allow ticket admin write
  • Close Limits - Enforce new limits for ticket closing + deletion
    • allowCloseBeforeCreatorMessage option to disable closing the ticket when nothing has been sent in the ticket yet.
    • allowCloseBeforeAdminMessage option to disable closing the ticket when nothing has been sent in the ticket yet by an admin.
  • Pin Ticket Message - Let's go back to Open Ticket v3! Add the pinTicketMessage option to pin the ticket message.
  • Autodelete After Close - Adds "autodeleteRequiresClosedTicket". When enabled, autodelete only works when a ticket has been closed.
  • Reaction Role Logs - It's that simple :) Logs for reaction roles.

🎨 Customisability​

  • Native Footer Images - no more plugins needed!
  • Pin Emoji - Customise the emoji used for pinning tickets.
  • Always Show Reason - When enabled, the reason field in embeds will always be shown. Even when an invalid reason is provided (in DM logs + server logs)
  • Fields & Questions - allowFieldsWithQuestions option to allow fields while an option contains questions that are displayed in the embed fields.

😄 User Friendliness​

  • Autocomplete Ids - Instead of slash commands using 'choices' for panel & ticket ids, use the interaction autocomplete feature!
  • Improved Config Checker UI - The array index in the config checker report will also contain a humanized index (e.g. 1st, 2nd, 3rd, 4th, 5th, 6th, ...th)

⚙️ Plugins & API​

  • Silent Mode - A new flag called --silent to reduce the amount of logs sent to the console. It will show the startscreen directly.
  • Translation Checker - Built-in config checker for translations.
  • Updated plugin.json -
    • Multiple Authors - Allow multiple plugin authors & contributors. The old author(string) field should still work to keep backwards compatibility.
    • Versions - A list of compatible versions for the plugin to work with (e.g. OTv4.0.x, OTv4.1.x, OTv4.0.0, ODv1.0.0, ... the letters in the beginning specify the project: OT, OD, OM, OU)
    • Read Before TSC - Read the plugin.json from all plugins before doing TS compilation & search for required npm dependencies (auto download?)

🔵 Large Ideas​

💡 Features​

  • Advanced prefix+suffix system - "channelName":["question","<userid>","-","<random-num>"]
  • Inline Variables - Use inline variables in the config text/embeds/fields of any message! (e.g. ticket creator, closer, ...)
  • Custom Button Row Length - Option panelButtonRowLength to set the amount of buttons per row.
  • Alert System - Alert the creator of the ticket when he/she hasn't said replied yet. (Configurable: first-time-only or all-messages, timing & /alert disable/enable cmd)
  • Context Commands - Allow commands like stats, blacklist, close, delete, ... in the context menu for both user and messages in tickets.
  • Restore Ticket Messages - The ability to restore the "ticket message" from a ticket when it was accidentally deleted.
  • Sub-Panels - New subpanel option. Will show one a second panel in ephemeral for more options.

📢 Commands​

  • /topic command - Change the channel topic/description
  • /priority command - Set the ticket priority. Will also add an emoji infront of the channel name.

⚙️ Plugins & API​

  • Plugin CLI Downloads - Yep, just download plugins from the console.
  • JSONC Config - Use JSONC (json with comments) in config files.
  • Improved Pterodactyl Support - Detect pterodactyl dashboards based on the /home/container/ map. Also auto-enables new --pterodactyl flag. Support Eggs?
  • Error-Safe API Validation - Validate all params for invalid values in every API method & function.

🟠 Translations​

  • New translations for future commands & features.
  • New translations for the current update.
  • Missing translations (labeled as //TODO TRANSLATION!!!)
  • Maybe add translations for plugins?

🔴 HTML Transcripts v3​

Some features that will drop together with this update are still a small secret and will be announced later. 👀