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🔄 Updating Versions

Hi there! This guide will be about how to update Open Ticket to a newer version while preserving all data, configs & plugins!

When a new version of Open Ticket is released, you may want to update your bot to benefit from bug fixes, improvements, and new features. This guide explains how to safely update from one version to another (e.g., v4.0.0 → v4.0.1).

Before updating, always make a backup of your bot’s important files to prevent data loss.

Updating Versions

Safely updating to a newer version

🔄 Steps To Update​

Follow these steps to update Open Ticket properly:

1️⃣ Backup Your Important Files​

Before updating, copy the following folders to a safe location:

  • ./database/, ./config/ and ./plugins/

These folders store ticket data, configurations, and installed plugins.
Keeping a backup ensures you can restore your setup if needed.

2️⃣ Download the Latest Version​

Go to the Open Ticket GitHub repository and download the latest version.

You can download Open Ticket in two ways:

1️⃣ Download as a ZIP file (recommended)​

  • Visit the Open Ticket Github Repository
  • Click the green "Code" button on GitHub and select "Download ZIP".
  • Extract the ZIP file to a folder on your computer.
  • Open your code editor in the extracted folder (where index.js is located).
Open Ticket Github RepositoryOpen Ticket Github Repository

2️⃣ Clone the repository (not recommended)​

git clone https://github.com/open-discord-bots/open-ticket.git
cd open-ticket

3️⃣ Install Dependencies​

After downloading the update, navigate to the bot’s directory and install required dependencies:

npm install

Make sure the bot starts correctly by running:

node index.js

If everything works, continue to the next step.

4️⃣ Restore Your Data​

Copy-paste back your database, config, and plugins folders from the backup:

  • ./database/, ./config/ and ./plugins/
config & plugin update

Some versions of Open Ticket have new or modified config variables. Be sure to always read the Changelog for config changes. You will need to manually apply these changes to the config.

If your configuration is invalid, the config checker will help you further.

Some plugins might also be incompatible with a new version. Please download them again from the official repository. The database will update automatically.

5️⃣ Start Open Ticket​

Run the bot again to verify that everything works as expected:

node index.js

If the bot runs without errors, the update is complete! 🎉

🛠️ Troubleshooting​

If you encounter issues after updating, try the following:

  • Missing dependencies? Run npm install again.
  • Bot doesn’t start? Check the error message and verify your config files are correctly restored.
  • Database issues? Make sure your ./database/ folder is correctly placed.

If you experience unexpected issues, consider joining our discord server or restore your backup.