questions.json array
The questions.json file allows you to define customizable questions that will be asked when you create a ticket.
You are able to create an unlimited amount of questions by just copy-pasting an existing one!
The questions will be shown in a modal before ticket creation.
To use a question, the "id"'s of all the questions you want need to be inserted in the "questions" variable in the options.json config. Click for more info!
To create multiple questions, you need to copy everything between and including the brackets ({...}) of a question.
Then you need to paste it after the last question ({...}) and make sure that they are seperated by a comma.
If you need help with configuring the questions, feel free to join our discord server!
Table Of Contents
Properties
These properties are applicable to all question types and define the general structure of a question.
"id" string
Default Value: "example-question"
A unique identifier for the question, used for referencing in the options.json configuration.
The only allowed characters are:
A-Z,a-z,0-9,_&-!
✅ It must be unique across all questions.
"name" string
Default Value: "Example Question"
The label of the question, visible in the Discord modal.
✅ Maximum length of 45 characters.
"type" string
Default Value: /
Allowed Values: "short" or "paragraph"
The type of question input in the modal.
"short": Single-line input for short responses."paragraph": Multi-line input for detailed responses.
The difference between a 'short' and 'paragraph' question.✅ Choose based on the amount of text expected.
"required" boolean
Default Value: true (Enabled)
Indicates whether the question must be answered to proceed.
✅ Use false for optional questions.
"placeholder" string
Default Value: "" (Optional)
Placeholder text displayed in the input field, providing guidance to the user.
✅ Keep it short and relevant.
"length" object
Length validation for questions will limit the user input length. Try to only use this only when needed. Many people hate this feature when used incorrectly.
"enabled": boolean - Enable length validation for questions."min": number - The minimum number of characters required in the response."max": number - The maximum number of characters allowed in the response.
✅ Keep it within reasonable limits to ensure clarity.
Example File
All variables above have been made acording to this config for Open Ticket v4.0.0. This configuration might change in future versions!
[
{
"id":"example-question-1",
"name":"Example Question 1",
"type":"short",
"required":true,
"placeholder":"Insert your short answer here!",
"length":{
"enabled":false,
"min":0,
"max":1000
}
},
{
"id":"example-question-2",
"name":"Example Question 2",
"type":"paragraph",
"required":false,
"placeholder":"Insert your long answer here!",
"length":{
"enabled":false,
"min":0,
"max":1000
}
}
]