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🔑 Permissions

Hello there! Welcome to the guide about Permissions in Open Ticket. This guide explains how Open Ticket handles command permissions, how to customize them, and the default permissions for each command and ticket action.

Permissions in Open Ticket determine who can perform actions like opening tickets, managing them, and using admin features. You can customize these in the general.json config file.

Permissions

How Open Ticket handles permissions

⚙️ Configuring Permissions​

Permissions are set using the "permissions" property in general.json.
Each command or action has a default permission, but you can change it to fit your server’s needs.

🏷️ Available Permission Types​

  • "everyone" - Allow usage for everyone.
  • "admin" - Allow only for global admins and ticket admins.
  • "<role id>" - Allow for a specific Discord role ID.
  • "none" - Disable the command/action entirely.
    This will also remove it from the slash commands and help menu.
warning

Disabling commands by setting their permission to "none" will not disable the buttons.
For disabling the buttons, there are other variables available in the config.

👥 Who has access to "admin" permissions?​

  • ✅ Users with Administrator permissions.
  • ✅ Users with a globalAdmin role.
  • ✅ Users with a ticketAdmin role, but only in their assigned channels.
Default Permissions (general.json)
//..."system"
"permissions":{
    "help":"everyone",
    "panel":"admin",
    "ticket":"none",
    "close":"everyone",
    "delete":"admin",
    "reopen":"everyone",
    "claim":"admin",
    "unclaim":"admin",
    "pin":"admin",
    "unpin":"admin",
    "move":"admin",
    "rename":"admin",
    "add":"admin",
    "remove":"admin",
    "blacklist":"admin",
    "stats":"everyone",
    "clear":"admin",
    "autoclose":"admin",
    "autodelete":"admin"
},
//..."system"

🏆 Summary​

Now you know how to:
✅ Modify permissions in general.json.
✅ Customize who can use commands (everyone, admins, specific roles).
✅ Disable commands entirely using "none".

⭐ awesome ⭐

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Next Steps​

Learn More​